Frequently Asked Questions (FAQ)
1. What kind of products do you offer?
At SIMPLYME.SHOP, we specialize in elegant and stylish jewelry designed for everyday wear and special occasions. Our collection includes necklaces, rings, bracelets, and earrings, crafted with attention to detail and timeless aesthetics. Each piece is selected to bring out your personal style, whether you prefer a minimalist look or statement designs.
2. Are your products suitable for sensitive skin?
Yes. We understand how important comfort is when wearing jewelry. Most of our items are made with skin-friendly materials such as stainless steel, sterling silver, or hypoallergenic alloys that are safe for everyday use. However, we always recommend reviewing individual product descriptions for material details.
3. How do I choose the right size?
- Rings: Please check our size chart to measure your finger accurately before placing an order.
- Bracelets: Adjustable designs are available, but we also provide sizing information for fixed styles.
- Necklaces: Product descriptions include chain length details so you can select what suits you best.
If you’re unsure, our customer support team will be happy to guide you.
4. Can I wear the jewelry every day?
Yes, many of our products are designed for daily wear. However, to extend the life and shine of your jewelry, we recommend avoiding direct contact with perfumes, lotions, or harsh chemicals. Storing them in a dry place when not in use will help maintain their beauty.
5. Do you offer customization?
At the moment, our jewelry pieces come as designed. While we do not provide full customization, we regularly update our collection with new and unique designs to match different tastes and preferences.
6. What payment methods do you accept?
We accept secure payments via credit/debit cards, PayPal, and other available online payment options during checkout. All transactions are encrypted to ensure your information is safe.
7. Do you ship internationally?
Yes, we offer worldwide shipping. Shipping fees and delivery times vary depending on your location and will be calculated at checkout. Once your order is shipped, you will receive a tracking number to follow your package.
8. How long will delivery take?
Delivery times depend on the destination:
- Local and regional orders: 5–10 business days
- International orders: 10–20 business days
Please note that delays may occur during holidays or due to customs clearance.
9. What is your return and exchange policy?
We want you to feel confident with every purchase. If for any reason you are not satisfied:
- You may return unused items within 14 days of delivery for a refund or exchange.
- Items must be in their original condition and packaging.
- For hygiene reasons, earrings cannot be returned or exchanged unless defective.
Please contact our support team before sending items back.
10. What if I receive a damaged or incorrect item?
If your order arrives damaged or you receive the wrong product, please contact us immediately with your order number and photos of the item. We will arrange a replacement or refund at no extra cost.
11. How can I contact customer support?
Our team is here to help you with any questions or concerns. You can reach us via:
- Email: aartchi008@gmail.com
- WhatsApp: +852 64231473
We aim to respond to all inquiries within 24 hours on business days.
12. Do you offer gift packaging?
Yes, we provide elegant packaging options so that your jewelry arrives ready for gifting. Perfect for birthdays, anniversaries, or special surprises.
13. How can I care for my jewelry?
To keep your jewelry looking its best:
- Wipe gently with a soft cloth after use.
- Avoid exposure to water, sweat, or chemicals.
- Store separately in a pouch or jewelry box to prevent scratches.
14. Will you restock sold-out items?
Some items are limited edition, while others will be restocked based on demand. You can subscribe to our updates or contact customer support to know if a specific product will be available again.
15. Why should I shop with SIMPLYME.SHOP?
We believe jewelry is more than just an accessory—it’s a reflection of who you are. At SIMPLYME.SHOP, we offer:
- Affordable luxury without compromise on quality.
- Worldwide shipping and reliable customer service.
- Carefully curated collections that suit both modern trends and timeless styles.
Your satisfaction is at the heart of everything we do.
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